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Customer Service

Contact Us
 
Available Monday-Friday: 8:00 AM to 5:00 PM CST
Phone: 1-877-468-2421 
E-Mail:
sales@gotchagifts.net

 

Shipping Fees
 
Most product will ship within 5-8 business days.  Gotcha Gifts uses UPS and Fed Ex, and we are unable to deliver to P.O. boxes. Shipping costs will be calculated at checkout.

 

FREE GROUND SHIPPING ON ALL ORDERS OVER 100.00 WITHIN THE CONTINENTAL U.S.

 

**Due to the unique nature of our gifts, some items will not ship for approximately two weeks. This is mostly true for our hand blown glass and eco-inspired metal, both found under Exclusive Designs. Please note this delay when choosing your selection.  Should you have a questions as to the arrival, please feel free to call or e-mail. 
 
Domestic and international shipping methods.

 

Item availability

 

Although we make every effort to keep sufficient stock of items listed on our site, we do not carry every item at all times. This is due to the unique quality of the times, creating an insufficient manner of determining the product volume. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total.

 

Which credit cards do you accept?

 

We accept the following credit cards: Visa, Master Card, American Express, and Discover.

 

Do you charge sales tax?

 

No sales tax will be charged on orders outside the State of Wisconsin.
 
Can I change my order?


Should you need a change to your order, please contact us via e-mail at sales@gotchagifts.net.
 
Returns

 

60 Day Return Policy
 
If you are not delighted with your purchase, return the unused item in its original condition within
 60 days from order date for a full refund, less shipping costs. Items must be returned with the original tags attached, unused. 

 

No refunds will be given for sale merchandise. These items are final sale.

 

 

Returning Your Item
 

Please contact us for a return authorization number. Absolutely no items will be accepted without this authorization. We will notify you via e-mail once your return has been processed.  Please note that your financial institution will likely take approximately 7 business days to reflect this transaction and credit your account.

How to return your item

  1. Pack your merchandise in appropriate packaging.
  2. Call customer service for a return authorization number. Please include this number on the outside of the box.
  3. We will notify you via e-mail once your return has been processed.

Exchanging Your Item

  1. Please e-mail sales@gotchagifts.net to arrange for an exchange. We will process your return and place an exchange order on hold in your name.
  2. Pack your merchandise in appropriate packaging. We recommend you insure your package for the full value of the merchandise.
  3. We will notify you via e-mail once your return has been processed.
  4. Once your package is received, we will apply the credit from your return to your new order and ship it to you. You will receive an e-mail containing the shipment tracking number when your new order is shipped.

Send Returns to:

 

Gotcha Gifts

419 Sand Lake Rd

Onalaska WI  54650
 
Terms of Use

 

By accessing, browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations.


Privacy policy
 
Your privacy is guaranteed when you shop with Gotcha Gifts. We will NEVER release any of your personal information to outside parties and you will never receive unwanted e-mails.


When you sign up with us, you will receive information on upcoming promotions, but you may request to stop receiving this information at any time. To stop receiving information, simply send an e-mail request info@gotchagifts.net

 

Legal Information

 

©2008 Gotcha Gifts All rights reserved.
GOTCHAGIFTS.NET is a Trademark of GOTCHAGIFTS.NET.
All other trademarks, photos, product names, and company names and logos appearing on the GOTCHAGIFTS.NET web site are the property of their respective owners.

 
 

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